Mac Support Engineer / Apple Devices Specialist () (m/w/d)

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Veröffentlicht: 20.11.2023

Arbeitsort: 10115 Berlin

Mac Support Engineer / Apple Devices Specialist (m/f/x)

Do you want to support customers in implementing their strategy with innovative technologies in the field of Consulting – Technology Strategy and Transformation ? Our team designs and manages digital transformation programs that make companies more agile in the long term. Ensure our joint success and make the difference with us: as Mac Support Engineer / Apple Devices Specialist (m/f/x).

Standorte: Berlin , Hamburg , Cologne , Dusseldorf , Frankfurt und Munich .

Your impact:

As a Mac Support Engineer (m/f/x) you are advising IT clients in their usage of Apple products – to enhance their performance. You are responsible for all their Apple devices as well as the underlying EMM tool and the related support of middleware.

  • Lead and support: Manage self-service portals and continuously monitor the quality of the platform, while supporting clients by resolving and documenting tickets and requests.
  • Hands On: Deploy, configure and support EMM tool of choice (JAMF/Intune) and create automation scripts (Bash, Python, etc.) to address business needs for automation.
  • Make the magic happen: Performing Application Packaging; Develop and deploy Policies and configuration profiles.
  • Drive the change: Evaluate new configurations, customizations, tools and implement OS configuration changes.
  • Track: Monitor the quality of the platform to ensure highest possible end user satisfaction ratings.
  • Your skillset:

  • Diploma/Master’s degree in computer science or equivalent
  • Good knowledge of modern EMM tools with focus on JAMF, JAMF Connect, JAMF Composer and their integrations with 3rd party tools; Apple/Jamf certification and Apple Certified Professional preferred
  • At least 2 years’ experience in Apple devices support
  • IoT & IT-Architecture (Expertise z.B. Software Engineering, …)
  • Proven ability to drive standardization and transformation in a composite global organization
  • Willigness to occasionally travel, fluent in English and German at a business level and a team player with strong self-confidence
  • Your chance:

  • Best-in-class ongoing education at Deloitte University (starting at manager level) and through individual qualification programs and training sessions
  • Extensive professional development opportunities with structured career planning, inclusive leadership, secondment programs, project-based job rotation, and support for societal engagement and corporate volunteering
  • Work-family balance with a family advice service, mobile working, part-time hours, sabbaticals, support for family caregivers, counseling for parental leave, and much more
  • A focus on health and fitness with regular health-themed days, partnerships with fitness providers, and support for sporting and team events
  • Attractive employer benefits including bicycle and car leasing, a company smartphone for private use, and flexible working models (such as trust-based working hours and EU remote working)
  • Plenty of scope for creativity and active promotion of an inclusive corporate culture – for instance through our ALL IN global diversity and inclusion initiative as well as local employee networks
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