Customer Success Manager (m/w/d)

Welcome!
myroom24 is changing the way people live in Germany, Austria & the Netherlands. Next stop: All of Europe and the world. Do you want to develop the living concept of tomorrow and empower people to live more flexibly & independently? We could be a perfect match.

Experienced team is there to help

myroom24 employees are not afraid of challenges
- because they know they have the best team behind them. Our recipe for success
is no secret: short decision-making routes are the basis for flexibility and
creativity we need to move ahead. We are an international team with drive and
spirit and we love what we do.

Sustainability makes the difference

Through our sophisticated concept, we
create sustainable living spaces from so far unused potential.

Put your career in hyperdrive

Strategic investors have taken us under
their wings so myroom24 has all it takes to grow. Fast. Which
means you can too. And you get all the tools, support and freedom you need to
make the most of every opportunity that comes your way.

Tasks

• Acquisition of new customers and partners
• Daily communication and customer service for our national and international
  customers
• Administrative CRM maintenance of customer data
• Process customer requests by phone (inbound) and in writing (mail)
• Edit tickets in the ticketing system and work closely with your team
• Develop new strategies and build the pillar of growth in the company
• You are a friendly intermediary between hotel partners and customers
• Communicate across the business with Customer Service, Business Development, Marketing, Sales and Product teams

Requirements

• 1+ years of experience in Sales, preferably in start-up, agency or hyper-growth environments
• Experience in the hotel industry is a plus
• You are convinced that "learning by doing" is the right approach to personal development and are constantly looking for new challenges
• Excellent written and verbal communication
  skills in German and English
• Empathy. You understand the motivations and aims of your
  opponent and can adapt to him or her perfectly.
• Self-confidence. You know who you are and what you can do and approach
  people openly.
• Teamspirit: The work in the team motivates you and you have joy to
  bring in own ideas
• Passion. You set your own benchmark and make sure you get the
  job done.

Benefits

Attractive compensation. Competitive salary

Work hard, rest hard. 30 days paid vacation

Grow yourself. Annual 1.000€ Learning & Development budget

Location. Cool & modern office at the Kurfürstendamm
Gedächtniskirche with with super connection to bus and train

Mobility. BVG ticket goes without saying

Culture. Regular team lunches and company events

Best tools. MacBooks and everything else you need

Friends & Family Bonus. Take benefit of our Friends & Family
prices for our own hotels

You are interested? Then let's make it easy
... Just get in touch by phone 0178 9266644

and let's talk first .

Either way, we look forward to meeting
you!